As with the rest of the world, we are closely monitoring the situation concerning the coronavirus. Please rest assured that we are putting in measures to ensure high health and safety standards whilst ensuring our packages are delivered as quickly as possible. One of these measures are how our parcels will be delivered We have received a message from courier's with the following information.
" We are making some changes to the way our couriers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps. These include:
- Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place. This can also be done through our app, within the MyPlaces section.
- If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
- For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away".
Please also prepare for a possible delay in delivery. For any concerns please email us at TheCurveCulture@hotmail.com