Exchange & Refund Policies

Please email with "Refund" and order number as Subject Title. Please allow up to 48 hours. Failure to do this before an order is authorised for a refund will delay the process and may result in no refund being issued. 

You may return or exchange any item within 7 days (weekends excluded) of receipt for a full refund provided the item is in a resell-able condition. Failure to do so will result in a cancellation of your refund and incur extra shipping charges to have the item sent back to you.

A repackaging fee of £25 will be deducted from the refund total on all BBL Mattresses. This is to cover the expense and labour of repackaging and restocking this item. This also covers the product in cases where the item is unable to be resold. 

Exchanges are subjected to stock availability and are only suitable with variants of the same items.

Please allow up to 7-14 working days for orders to be fully processed. This allows us time check and repackage the item.

An email will be sent upon receipt and another once a refund has been issued.

Unfortunately we cannot return delivery charges.


Our Policies

Full Refund Policy

Privacy Policy

Terms Of Service

Shipping Policy